Promotional credits
Redeem a promo code, understand invoice reservations, and apply credit to a service purchase.
Openstead credits are promotional grants or adjustments attached to a workspace's billing account. They reduce eligible invoice amounts. They are not a general-purpose wallet or cash balance.
Redeem a code
- Switch to the workspace that should receive the credit.
- Open Billing → Credit Balance.
- Enter the code in Promo Code and apply it.
- Confirm the updated credit balance and history.
An owner or admin must redeem the code. A code can be used once per workspace and may have an expiry, redemption limit, and currency restriction. Invalid, expired, exhausted, or previously used codes do not add credit.
Apply credit to a purchase
When Openstead prepares an eligible invoice, it reserves available credit and shows the deduction in the quote. You pay the remaining amount through checkout.
If the credit covers the complete service month, explicitly confirm the purchase. No saved card is necessary. A scheduled renewal still requires confirmation even when its amount due is zero after credit.
For example, a $14 service month with $10 available credit has a $4 net amount due, subject to any separately quoted capacity or storage. Review the actual invoice rather than assuming the compute price is the entire total.
Reserved credit
Credit reserved for an unpaid invoice is not simultaneously available for another purchase. Cancelling an eligible unpaid checkout releases its reservation. A payment already submitted to the provider must be reconciled before cancellation can be treated as complete.
If a balance appears lower than expected, inspect pending invoices and credit history before redeeming another code or contacting support.
Scope and restrictions
- Credit belongs to the selected workspace and currency.
- USD credit is not automatically converted into historical NGN credit or moved between workspaces.
- Purchasing credit top-ups is not the current payment model; purchase the service month directly.
- Build-minute packs have their own purchase and minute-grant records. Dollar credit is not itself a build-minute allowance.
- A credit balance does not create a service, renew a term, or authorise paid capacity without the required confirmation.
If a promotion does not apply as expected, send support the code's name, workspace ID, and invoice number. Never include payment credentials or account passwords.